Complaint Privacy Policy
1. Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Complaint Privacy Policy outlines how we collect, use, and protect your personal information when you file a complaint with us.
2. Information We Collect
When you file a complaint, we may collect the following information:
• Your name
• Contact information (email address, phone number, etc.)
• Details of your complaint
• Any other information you choose to provide
3. How We Use Your Information
We use the information you provide to:
• Investigate and address your complaint
• Communicate with you regarding the status and resolution of your complaint
• Improve our services and customer experience
4. Sharing Your Information
We do not share your personal information with third parties, except as necessary to investigate and resolve your complaint or as required by law.
5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
• Secure storage of your information
• Restricted access to your information by authorized personnel only
• Regular review and update of our security practices
6. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to certain legal obligations
7. Changes to This Policy
We may update this Complaint Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Complaint Privacy Policy or how we handle your personal information, please contact us at:
• Email: helpdesk@nns.to
• Phone: 1-888-330-2667
• Text: 1-905-595-3926
SMS Privacy Policy
Marketing and Promotional Materials will never be sent over SMS/text. We only respond to customer support requests via SMS/text.
We collect opt-in verbally from our customers. They can opt-in to receive messages either in person at our physical location, or over the phone if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from Ninaber Network Solutions Inc. regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. Our privacy policy are available at http://nns.to/privacypolicy.html and terms and conditions are available at http://nns.to/privacypolicy.html "